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Privacy Policy



Gritwell (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, products, and services.


1. Information We Collect

  • Personal Information: such as name, email, phone number, and business details when you contact us, sign up for services, or request information.

  • Usage Data: such as IP address, browser type, and pages visited on our website.

  • Customer Data: if you use our systems, we may process customer information (e.g., messages, orders, contact details) on your behalf.



2. How We Use Information

We use the information we collect to:

  • Provide and improve our services.

  • Respond to inquiries and support requests.

  • Communicate updates, offers, and important notices.

  • Ensure compliance with legal, regulatory, and platform (Meta/WhatsApp) requirements.

We do not sell or rent personal information to third parties.



3. Sharing of Information

We may share your information with:

  • Service Providers who support our operations (e.g., hosting, analytics, messaging platforms).

  • Legal Authorities if required to comply with the law or protect rights, safety, or security.

  • Partners where integration with their services is necessary (e.g., WhatsApp Business API, Meta platforms).



4. Data Retention

We retain personal information only as long as necessary to deliver our services and comply with legal obligations. Customer data processed through our systems is managed according to agreed terms with each client.



5. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for marketing communications at any time.

  • Request more details on how your data is processed.

To exercise these rights, contact us at: [Insert Email Address].



6. Security

We implement industry-standard measures (encryption, access controls, secure servers) to protect your information from unauthorized access, disclosure, or misuse.



7. Cookies

Our website may use cookies to enhance your browsing experience, analyze traffic, and personalize content. You can manage cookies through your browser settings.



8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.



9. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

📧 Email: info@thegritwell.com

📍 Address:  Gritwell, Thindigua, Kiambu Road, Nairobi

📞 Phone/WhatsApp: +254790804616



Terms & Conditions


Welcome to Gritwell. By accessing or using our website, products, and services, you agree to the following Terms & Conditions. Please read them carefully.



1. Acceptance of Terms

By using our services, you confirm that you are at least 18 years old (or the legal age of majority in your country) and capable of entering into binding agreements. If you do not agree with these terms, please do not use our services.



2. Services Provided

Gritwell provides tools, systems, and support designed to help businesses serve their customers better, build loyalty, and grow sustainably. Specific features may include messaging integrations, automation, CRM/ERP processes, and customer experience tools.

We may update or modify our services at any time to improve performance, security, or functionality.



3. Use of Services

You agree to use our services responsibly and in compliance with:

  • Applicable laws and regulations.

  • Platform policies (including WhatsApp Business and Meta Commerce policies).

  • These Terms & Conditions.

You may not use our services for unlawful purposes, spam, or misrepresentation.



4. Accounts and Responsibilities

  • You are responsible for maintaining accurate business and contact details when using our services.

  • You are responsible for safeguarding any login credentials.

  • You must ensure your business information (name, address, website, logo) is correct and consistent, as required by platform partners.



5. Pricing & Payments

Any pricing, fees, or billing terms will be communicated to you directly before use of paid services. Costs will always be aligned with the value delivered — solving problems, supporting customer retention, and driving growth.



6. Intellectual Property

All content, branding, and materials provided by Gritwell (excluding client-owned data) remain the intellectual property of Gritwell. You may not copy, modify, or redistribute without prior written consent.



7. Data Protection

We process personal and business data in line with our Privacy Policy. You are responsible for ensuring that any customer data you provide to us has been lawfully collected and shared.



8. Limitation of Liability

While we strive to provide secure, reliable services, Gritwell is not liable for indirect losses, data loss, or platform-related restrictions (e.g., Meta/WhatsApp policy enforcement). Our maximum liability is limited to the amount paid for services in the past 12 months.



9. Termination

We reserve the right to suspend or terminate services if you violate these terms, misuse the platform, or engage in unlawful activity. You may terminate use of our services at any time by contacting us.



10. Changes to Terms

We may update these Terms & Conditions occasionally. Updates will be posted here with the revised effective date. Continued use of our services means you accept the updated terms.



11. Contact Us

If you have any questions about these Terms & Conditions, please contact us:


📧 Email: info@thegritwell.com

📍 Address:  Gritwell, Thindigua, Kiambu Road, Nairobi

📞 Phone/WhatsApp: +254790804616